Terms of service

Last Updated: August 2026

Welcome to Grill Shop. These Terms of Service ("Terms") govern your access to and use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. About Us

Grill Shop

Email: contact@grillshop.shop

Phone: +44 2034 883893

Address:

Unit 1, 24 Thames Rd

Barking IG11 0HZ

United Kingdom

2. Eligibility

By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use our services.

3. Products

We make every effort to ensure that product descriptions, specifications, pricing, and images are accurate.

However:

Product images are for illustrative purposes and may differ slightly from the actual product.
Product colors may vary depending on your device or monitor settings.
Minor specification changes from manufacturers may occur without prior notice.

4. Pricing

All prices displayed on our website are shown in the applicable currency and include VAT where required by law unless otherwise stated.

We reserve the right to change prices at any time without prior notice.

If a pricing error occurs, we reserve the right to cancel the affected order and issue a full refund if payment has already been received.

5. Orders

Submitting an order does not guarantee acceptance.

We reserve the right to refuse or cancel orders for reasons including but not limited to:

Product unavailability.
Pricing or technical errors.
Suspected fraud.
Inaccurate customer information.
Orders that violate applicable laws or regulations.

If your order is cancelled after payment has been received, you will receive a full refund.

6. Payment

Payment must be completed before your order is processed.

We accept secure payment methods made available during checkout.

Payment information is processed by trusted third-party payment providers. We do not store your complete payment card details.

7. Shipping

Shipping times, delivery estimates, and shipping charges are described in our Shipping Policy.

Delivery times are estimates only and may vary due to circumstances beyond our control.

8. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Please review that policy before making a purchase.

9. Cancellations

Orders may only be cancelled before they have been processed for shipment.

After dispatch, cancellation is no longer possible. Customers may request a return in accordance with our Refund & Return Policy after receiving the order.

10. Warranty

Where applicable, products are covered by the manufacturer's warranty.

This warranty does not cover damage resulting from:

Improper installation.
Misuse.
Neglect.
Unauthorized repairs or modifications.
Normal wear and tear.

Your statutory consumer rights remain unaffected.

11. Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions, icons, and website design, is owned by or licensed to Grill Shop and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. Acceptable Use

You agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Distribute viruses or malicious software.
Interfere with the operation or security of the website.
Violate applicable laws or regulations.

13. Limitation of Liability

To the fullest extent permitted by law, Grill Shop shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion is prohibited by applicable law.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will become effective immediately upon publication on this page. The "Last Updated" date will indicate the latest revision.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of England and Wales, unless otherwise required by applicable consumer protection laws.

17. Contact Us

If you have any questions regarding these Terms of Service, please contact us: