Shipping policy
Last Updated: August 2026
At Grill Shop, we are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing
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Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
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Orders placed on weekends or public holidays will be processed on the next business day.
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Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information (where available).
2. Delivery Areas
We currently deliver throughout the United Kingdom.
At this time, we do not offer international shipping unless otherwise stated on our website.
3. Delivery Times
Estimated delivery times after dispatch are:
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Delivery | 3–7 business days |
Delivery times are estimates only and may occasionally vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.
4. Shipping Costs
Shipping charges are calculated and displayed during checkout before payment is completed.
If free shipping promotions are available, they will be clearly indicated on the website.
5. Order Tracking
Where tracking is available, you will receive tracking details by email after your order has been dispatched.
Please allow up to 24 hours for tracking information to become active.
6. Delivery Information
Please ensure that your shipping address is complete and accurate before placing your order.
Grill Shop cannot be held responsible for delays or additional delivery charges resulting from incorrect or incomplete delivery information provided by the customer.
7. Missed Deliveries
If delivery cannot be completed because no one is available to receive the package, the courier may:
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Leave the parcel in a safe place where appropriate.
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Deliver it to a nearby collection point.
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Attempt redelivery.
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Return the package to us.
If a parcel is returned due to an incorrect address or repeated failed delivery attempts, additional shipping charges may apply for reshipment.
8. Damaged or Missing Deliveries
If your order arrives damaged or appears incomplete, please contact us within 48 hours of delivery.
Please include:
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Your order number.
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A description of the issue.
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Clear photographs of the package and products (if applicable).
We will investigate the issue and work to provide an appropriate resolution.
9. Delivery Delays
Although we strive to deliver all orders within the estimated timeframe, unexpected delays may occur due to factors outside our control.
If your order experiences a significant delay, please contact our customer support team and we will assist you.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Grill Shop
Email: contact@grillshop.shop
Phone: +44 2034 883893
Address:
Unit 1, 24 Thames Rd
Barking IG11 0HZ
United Kingdom
Customer Support Hours (UK Time)
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: Closed