Privacy policy

Last Updated: August 2026

At Grill Shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website:

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment information (processed securely by our payment providers)

  • Order history

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Date and time of your visit

  • Referring website

  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Provide customer support.

  • Communicate with you regarding your purchases.

  • Send order confirmations and shipping updates.

  • Improve our website and customer experience.

  • Detect and prevent fraud or unauthorized transactions.

  • Comply with legal and regulatory obligations.

Where permitted by law, we may also send promotional emails. You can unsubscribe at any time using the unsubscribe link included in our emails.

3. Payment Information

We do not store your full payment card details.

Payments are securely processed by trusted third-party payment providers using industry-standard encryption and security measures.

4. Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted third parties when necessary to operate our business, including:

  • Payment processors

  • Shipping and delivery companies

  • Website hosting providers

  • Customer support providers

  • Fraud prevention services

  • Analytics providers

These service providers are only permitted to use your information to perform services on our behalf.

We may also disclose information where required by law or to protect our legal rights.

5. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences.

  • Maintain shopping cart functionality.

  • Improve website performance.

  • Measure website traffic and usage.

  • Support marketing and advertising activities.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

6. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we take reasonable steps to safeguard your information, no method of transmission over the internet or electronic storage is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Complete your orders.

  • Provide customer support.

  • Meet legal, tax, accounting, and regulatory requirements.

  • Resolve disputes and enforce our agreements.

When information is no longer required, it will be securely deleted or anonymized where appropriate.

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your personal information.

  • Restrict or object to certain processing.

  • Request a copy of your data.

  • Withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details below.

9. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our website is not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

The updated version will be posted on this page with the revised "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Grill Shop

Email: contact@grillshop.shop

Phone: +44 2034 883893

Address:

Unit 1, 24 Thames Rd

Barking IG11 0HZ

United Kingdom