Contact Us

We're here to help. If you have any questions about our products, your order, shipping, returns, or anything else, our customer support team is happy to assist you.

Get in Touch

Grill Shop

Email: contact@grillshop.shop

Phone: +44 2034 883893

Business Address:

Unit 1, 24 Thames Rd

Barking IG11 0HZ

United Kingdom

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM (UK Time)

Saturday – Sunday: Closed

Before Contacting Us

To help us assist you as quickly as possible, please include the following information when contacting us about an order:

• Your full name

• Order number

• The email address used to place the order

• A detailed description of your question or issue

• Photos or videos, if your enquiry relates to a damaged, defective, or incorrect item

Our customer support team aims to respond to all enquiries within 1–2 business days.

Thank you for choosing Grill Shop. We appreciate your business and look forward to assisting you.