Frequently Asked Questions (FAQ)
How long does delivery take?
Orders are processed within 1–2 business days. Standard delivery within the United Kingdom typically takes 3–7 business days after dispatch.
Do you provide tracking information?
Yes. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details whenever tracking is available.
What payment methods do you accept?
We accept secure payment methods available during checkout. All payments are processed securely through trusted payment providers.
Can I cancel my order?
Orders may be cancelled before they have been processed for shipment. Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery in accordance with our Refund & Return Policy.
What is your return policy?
You may request a return within 30 days of receiving your order, provided the item meets the conditions outlined in our Refund & Return Policy.
When will I receive my refund?
Approved refunds are processed within 10 business days after we receive and inspect the returned item. Your bank or payment provider may require additional time before the refund appears in your account.
Who pays for return shipping?
If the item is damaged, defective, or incorrect due to our error, we will cover the reasonable return shipping costs.
For other eligible returns, customers are responsible for the return shipping costs unless otherwise required by law.
What should I do if my order arrives damaged?
Please contact us within 48 hours of delivery and include your order number along with clear photographs of the damaged item and packaging. We will review the issue and arrange an appropriate solution.
Do you ship outside the United Kingdom?
Currently, we deliver only within the United Kingdom.
How can I contact Grill Shop?
Email: contact@grillshop.shop
Phone: +44 2034 883893
Address:
Unit 1, 24 Thames Rd
Barking IG11 0HZ
United Kingdom
Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (UK Time)
Saturday – Sunday: Closed